Micros-Fidelio: IT platforms for hotel chains and individual hotels

• Fidelio Hotel Software Download
• Fidelio Suite 8
• Fidelio Hotel Software Manual Download
• Fidelio Hotel Software Manual Download

Neuss (Februay 2007). The market has changed, and so has the meaning of IT across the hospitality and catering industry. Information technology has become the basis for gaining and keeping customers. Therefore it has become a crucial element for increasing efficiency and success.
A challenge for every hotelier and restaurateur. Micros-Fidelio - one of the leading IT experts in hospitality - is currently presenting two system platforms to cover the needs of hotel chains as well as individual hotels. Despite this, the solutions offered remain customized.

For many years, products of Micros and Fidelio have been setting the course for the two market segments of hospitality and catering. Change means progress and clearly belongs to daily business. Accordingly, Opera and Suite8 have been created - two unique and highly successful system platforms, which can be employed without reservation and are suitable for the various purposes required by hotels and restaurants.
FOR THE HOSPITALITY INDUSTRY:
OPERA - the extensive hotel management solution - especially developed for all demands of city, business and chain hotels. - Hotel managers organise individual and/or several hotels in the best possible way via a single central Oracle database, i.e. using 'network communication'.
- Applying the 'Single Property' solution for individual hotels, master data are installed on the hotel's own server. The hotel staff maintain and administer the entire hotel management solution by themselves, including the front office, sales & catering, materials management and quality management system modules. All elements are based on an Oracle database providing a comfortable Windows user interface.
- The 'Multi-Property' solution offers the possibility to connect several hotels via a network. A central database for the front office and sales & catering areas is installed. All information can be defined using the Internet Explorer without having to leave the office. In this way, each hotel is always up to date.
By the way: Hotel Berlin in Berlin was honoured as Opera customer number 3,000 in February 2007.
FIDELIO SUITE8 - the flexible system solution especially for hospitality individualists such as resort hotels, hospitals, youth hostels, bed & breakfast etc. Suite8 provides for soloists what Opera achieves for an entire orchestra - individual hotel industry and catering.
BOTH system platforms provide all the necessary elements for IT business or chain management. With these so-called 'all-in-one' management solutions and the dual product strategy, Micros-Fidelio sets a new standard.

Fidelio Hotel Software Manual PDF Micros Fidelio Training Manual Oracle Hospitality Suite8 Front Desk User Manual Release 8 Wed, 29 Jul 2020 10:07 Fidelio Suite 8 Software description Fidelio Version 8 is a fully integrated, flexible software package, designed to maximize the efficiency of. Where To Download Fidelio Opera Manual enterprise solution suite for the hospitality industry, OPERA Cloud offers an intuitive user interface, comprehensive functionality for all areas of hotel management, secure data storage, and hundreds.

FOR THE CATERING INDUSTRY
Fast catering has a positive effect on turnover. Service speed and precise cashing up for the guests decide on success and failure. The cash desk solutions of Inka, Micros 3700 and Micros 9700 adjust to the varying catering markets with their three-step model. Micros' cash desk solutions fulfil the demands of Munich Airport with its several outlets as reliably and uncomplicatedly as the demands of the Starbucks coffee shops and the Italian restaurant round the corner.
For more detailed product information, please visit the Micros-Fidelio website
www.micros-fidelio.net.
OTHER TREND PRODUCTS of the hospitality hardware and software specialists:
myfidelio.net - An Internet booking engine (IBE) enabling hotels to be booked online from all over the world via their own hotel website.
More information under: New best-price offer for the individual and family hospitality industry: The 'Booking Engine Package' (see below: BEST-PRICE OFFER)
mymicros.net - The information portal available over an Internet browser from anywhere in the world 24 hours a day.
e-Learning - A modern tool for self-training and a reduction in training costs.
Micros-Fidelio Retail - An all-encompassing solution for management of small to medium-sized retail companies.
'POS and PMS in one' - A brand-new development for the small and medium-sized market: The cash desk and front-office solution on a single system - currently under development!
ASSISTANCE FROM THE FIELD OF SUPPORT/SERVICES
Micros-Fidelio AcademyCessna 182 parts manual. - Success requires training. The sound knowledge of the trainers results from their own activities and application of the products in the hotel industry and catering as well as from the expertise they have acquired within our company. Please find further information under www.micros-fidelio.de (german site)
Data Center in Frankfurt - Hosting for customers. More and more customers opt in favour of a hosting via Micros-Fidelio DatenCenter in Frankfurt including a complete takeover of the entire IT administration and security optimisation.
The BENEFIT - SUMMARY for restaurateurs & hoteliers
System catering (cafeterias, theme parks) provides a perfect example for the concrete benefits the products offer to restaurateurs and hoteliers. The Micros-Fidelio management systems are capable of managing delivery processes or product groups, while making the cash desk a central part of the system.

mymicros.net compresses the data and prepares them in a way ideal for management purposes. The cash desk is a part of Micros-Fidelio's complete solution. Back office, logistics and the outward connection play an important role in this.
In short, one can say that today, Micros-Fidelio can be found everywhere at the beginning of the consumer chain. Existing connections are converted to solutions for the customer via intelligent interfaces. In doing so, the data are prepared in a way that customers benefit from the customer-relevant information in every aspect and in the best way possible (instrument for customer relationship - CRM). Technology provides more and more possibilities, while requirements for hardware and software are growing. 'It is a great challenge for Micros-Fidelio to generate simplicity and transparency again and again for its customers and realise it in a user-friendly fashion,' says Dr. Christian Janssen, Managing Director Germany.
B E S T - P R I C E O F F E R
for the individual and family hospitality industry:
The 'All-Inclusive Package'
Micros-Fidelio has developed a new all-inclusive package particularly for small and medium-sized hotels as in the individual and family hotel sector. This package makes individually compiled customised Fidelio Suite8 hotel software possible as well as the corresponding hardware, service and maintenance. The biggest advantages: The entire package content originates from a single IT specialist - Micros-Fidelio and it caters to each customer’s needs.
The users of the Fidelio Suite8 'all-in-one' management solution, the flexible solution for hospitality individualists, benefit from the cost-free Fidelio online booking engine, myfidelio.net. This enables hotels to be booked online for their guests.
The Internet booking engine (IBE) myfidelio.net allows hotels to access online bookings via a completely configured expressway, an Internet browser for 24 hours a day, from anywhere in the world. The only prerequisite is a personal hotel website. Micros-Fidelio creates solutions and services via distribution channels to generate new guests for its customers. Direct business has been experiencing a positive development thanks to online bookings. An example: A customer of Micros-Fidelio managed to increase his turnover via his own homepage by more than twenty percent regarding a freshly installed project. Five years ago, the section in question equalled zero.
Even a small family hotel can be booked from all over the world online via travel agencies, travel portals as well as the hotel homepage. All online distribution channels can be maintained via a single system. This means, hotels retain an overview about their own availability as the data are directly transmitted into the Fidelio front-office system. This saves licence and transaction costs for bookings.
Not only does Micros-Fidelio's new all-inclusive package facilitate daily business, but it also offers economic perspectives.
THE COMPANY PHILOSOPHY of Micros-Fidelio
Due to the international expertise and the extensive portfolios adjusted to the various needs and markets, Micros-Fidelio is able to offer both individual solutions for hotel individualists and family businesses as well as central company solutions for hotel groups and the international chain hotel industry from one source. Only a very few companies have the ability to develop a valid support for the entire industry from individual solutions.
This ensures that the right customised and future-oriented system solution is realised for all requirements in connection with qualified consulting and service. Concerning the complexity of modern information technology, it is important to have a partner who plans, thinks and acts in terms of holistic solutions. This includes the development from a pure hardware and software company to a service and solution provider. It is all about being close to the customers. To know what the problems are, so that individual needs can be fulfilled in a reliable and competent way.
'It is our goal to be a solution partner in all fields of information management. Our range of services includes innovative and individual solutions as well as realising them in a perfect way from one source: We want to enable our customers to achieve economic success. This also includes keeping established customers as well as gaining new customers, particularly from the medium-sized market,' says Dr. Christian Janssen, Managing Director Germany, naming his strategic goals.
YOUR CONTACT:
MICROS-Fidelio GmbH
Anja Erdl and Tina Schmitz Marketing Department
Phone: +49(0) 2131.137- 201 Fax: +49(0) 2131.137- 310
E-mail: aerdl@micros.com and tschmitz@micros.com
Europadamm 2-6 D - 41460 Neuss Germany

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Fidelio Suite 8

Software description

Fidelio Hotel Software Download

Fidelio Version 8 is a fully integrated, flexible software package, designed to maximize the efficiency of hotel operations. The system contains all the functions for the daily operations of the hotel, including all aspects of hotel management and maintenance. It supports all the requirements of the hotel industry, from basic services to complete and luxury services.
Fidelio Version 8 is based on Oracle ® technology, integrated, web-friendly, customizable software package, parameter-oriented.

Basic features are:
• Easy to use
• Insight into the current state of occupancy and availability of all hotel facilities
• Supports multilingualism, different currencies, different legal regulations
• Navigation between screens
• Graphic icons, pull - down menu
• The possibility of calling for assistance - help for each operation
• A large number of reports, statistics ..
• High security
• Interface with POS system, Back Office, telephone management systems, door locking, fiscal devices..

Fidelio Version 8 modules

Fidelio Suite 8

Fidelio Version 8 integrated modules are:
1. The database clients (Customer Relationship Management - CRM)
2. Reservations
3. Front office (Front Desk)
4. Cashiering
5. Rooms management
6. Conference & Catering Management
7. Night Audit

Software modules description:

1. Customer Relationship Management - CRM

The data of all hotel guests (both individuals and companies) are located in that module. In addition to basic data about the guests (full name, date and place of birth, sex, language, nationality), you can enter:
- unlimited number of contact information (phone numbers, addresses, e-mail address ..);
- prefered room or rooms features (smoking or nosmoking rooms, shower or bath and so on ..)
- data with personal document (eg passport number, validity period, place of publication, etc.).
- family members with their master data..
For business users enter data that you are of importance for establishing the next contact, and billing for the provided services (VAT, invoicing address, contact person ..)
For each client to track the history of staying in your hotel (period of stay, number of rooms in which he was placed per each stay, as well as the cost of services are applied ..).
In addition to individual and company profiles, shall be kept and travel agencies with the definition of agency commission.Based on the information in this module you can create reports by different criteria: date of birth, nationality, sex..

2. Reservations

The creation of booking is possible for an unlimited number of rooms, guests and for unlimited time, unless that period have free capacities. If you do not have the available capacity, the rooms can be added to the waiting list. Booking entry module includes reservations for individuals as well as group reservations and block (allotment) reservation. Group reservations can be fixed the dates of arrivals and departures of all group members, or with flexible dates, when you enter the date of arrival of the first member of the group and departure of the last member of the group. There are different options to post charges (individual, group, etc.). Check In and assigning rooms are fully automated.
When entering a reservation it is possible to define room type, price, check-in time, the initial and final meals, method of payment, as well as the billing instruction to the company.Confirmation letter of booking is printed on the guest's language.

3. Front Desk

Automated system to check in guests by reservation.At any moment you can check the expected arrivals, expected departures, and the view of guests in the hotel.
This module allows you to enter messages for guests with printing option, and to track the status: delivered or undelivered

4. Cashiering

Using module Cashiering you will have access to the balance of each guest, as well as invoicing in a user-defined format invoice in multiple languages. There are different styles of the standard invoices. It is possible to merge invoices, and unlimited opportunities to split invoices, regrouping of posting and transfer to other room or account. There are no restrictions on combinations of payment: credit cards, cash, invoices, check.
If you establish a software connection (interface) between Fidelio software package, and sales in restaurants as well as telephone management system or PayTV system, debit entries are automatically routed to the guest account, with full analytics (eg, call out: time of call, number it's called, call duration, call cost calculated on the basis of unit price).
Cashiering reports are automatically printed. The system supports multiple currencies, and can view charges in different currencies, based on the exchange list that the user regularly.

5. Rooms management

Complete overview of the rooms' status with the possibility of changing their status. Graphical display makes it easy to access floors to the status of the room, and in the availability of capacity also.In addition to monitoring the status of basic rooms, you can change the room status to 'out of use' with a defined reason.

6. Night Audit

Fidelio Hotel Software Manual Download

User-defined night audit procedure. Unlimited number of reports and statistics. Automatic posting of all fixed charges and prices of rooms. It is possible to define the printing of certain reports, or their export to another format, eg. Excel.
Reporting module has more than 250 different reports and statistics views. All reports can be printed or saved in another format, eg. Excel. There is a possibility to generate reports on specific client request, and run reports in the chosen language.
Strictly defined user rights allow you to use the program only on the basis of privilege for certain software modules, depending on the user's position.

Manage 3rd (third) systems

Fidelio Hotel Software Manual Download

Fidelio V8 Interface

Fidelio V8 Interface module, developed using the latest technology, provides a link between Fidelio Suite 8 and 3rd (third) system, such as PBX, Key System, Video System, Point of Sale (POS).
Developed the interface to communicate with more than 6,000 brand systems, such as: Avaya, Panasonic, Ericsson, Micro-Master, Adria, INFOSTAR, Onity-Tess, VingCard,..
Function interface (depending on the type of device) are based on 2-ways communication or a 1-way communication.
The interface features with the telephone management system are as follows:
- Real-time communication: Data on completed call (date, time, number dialed, the number of pulses, price) will automatically be charged to the account of the guest who is checked-in in the room
- check in / out guest automatically unblock / block phone calls outside the hotel
- wake-up calls for guest (or groups)
- automatically update the name of the guest to the console operator
- History of calls on all types of locals (rooms and HouseUse)
Using the Interface with key service system automatically create keys for the guest in accordance with data on the reservation (arrival / departure). Upon check-out of the guest, the card automatically becomes inactive.
Links to video systems provides the following services: Automatic charge the guest for PayTV, review accounts on TV (Bill View), Welcome messages, view messages for the guest, etc ..